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Frequently Asked Questions

 

ONLINE BANKING FAQ

Q.What is State Bank of Lizton’s NetTeller Online Banking?

A. With NetTeller Online Banking you can get free up-to-the-minute information about all of your accounts and view all account transactions including ATM and point of sale transactions. You can transfer funds between eligible accounts including making payments on loans or credit lines. You can download transaction information into money management software programs such as Microsoft® Money (OFX). Another feature of NetTeller Online Banking is the ability to pay bills online with Bill Payment.

All internal account transfers made after 4:00 p.m. on any business day will be posted on the following business day.

Q. I have received error messages when attempting to access State Bank of Lizton’s NetTeller Online Banking. Why is this?

A. State Bank of Lizton’s NetTeller Online Banking requires an Internet browser with the highest level of security and 128-bit encryption.

TEST YOUR BROWSER HERE: if an update is required you will receive further information. If no update is required for your browser and problems persist, you should contact our Internet Banking Department at (317) 994-5115 during banking hours. To view State Bank of Lizton’s supported browser policy, click here.

Q.What happens if I open another account after I start using State Bank of Lizton’s NetTeller Online Banking?

A. You will need to ask your New Accounts Representative to have your new account added.

Q.How do I know if my Internet browser has the right level of security and encryption for State Bank of Lizton’s NetTeller Online Banking?

A. You can TEST YOUR BROWSER HERE. If an update is required you will be given further instructions.

Q.Can I use AOL with State Bank of Lizton’s NetTeller Online Banking?

A. Yes. As a long as the Internet browser you are using with AOL has 128-bit encryption, you will be able to access State Bank of Lizton’s NetTeller Online Banking with AOL. TEST YOUR AOL BROWSER HERE or go to AOL KEYWORD: 128-bit encryption for more information.

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BILL PAYMENT FAQ

Q. How does State Bank of Lizton’s NetTeller Bill Payment service work?

A. Your payments are electronically transferred from your State Bank of Lizton checking account to your payee's account through the Automated Clearing House (ACH) network. If the party you are making a payment to is not setup for electronic transfer, a check is sent via US Mail.

Recurring and future dated payments may be established.

Q. How will I know what payments have been made?

A. Through State Bank of Lizton’s online access to your account, you will be able to view it once a payment has been made. The payment will also be clearly itemized on your monthly bank statement.

Q. What if my payee says they have not received my payment?

A. If your payee notifies you that a payment has not posted, please login to NetTeller to view all submitted payments. Choose Bill Payment and History. History will default to the last 30 days but can be changed. If a payment shows as processed, it has been sent to the payee. A stop payment will need to be placed and a new check submitted.

Q. If my payment due date falls on a Saturday, Sunday, what should I do?

A. Bill payments may be established with a payment date which falls on a Monday through Friday (excludes federal holidays). Payments established with a payment date of Saturday, Sunday or a federal holiday will be processed on the next business day. Remember the payment date is not the due date. You should establish the payment date at least 3 business days prior to the payment due date for payments being made electronically. For payments being made by check, you should establish the payment date at least 5 business days prior to the payment due date. If the due date falls on a weekend or a holiday, use the first business day prior to that due date, and calculate your payment date accordingly.

Q. Do I need to contact my payees to tell them I am using State Bank of Lizton’s NetTeller Bill Payment service?

A. No. Using the Bill Payment service will not change the way your payments are credited or how money is moved through your accounts.

Q. Should I enter my Internet Bill Payment in my paper check register?

A. Yes. That way, you will be able to properly reconcile your checkbook with your State Bank of Lizton statement each month.

Q. Can I place a stop payment on a Bill Payment that I have already setup?

A. Yes. You can cancel a payment at any time up until 11:00 PM on the business day prior to the payment date you established.

Once the bill payment has been debited from your account, you CANNOT cancel or stop payment on a bill payment which has been paid electronically. You may be able to stop a bill payment paid by check by contacting us by telephone at 317-994-5115 before the check has cleared. You will have to contact us by telephone to determine if the check has cleared. If the check has not cleared, we will immediately process your stop-payment request. We will notify you immediately if the check has already cleared. To be effective, this type of stop-payment request must precisely identify the name of the payee, the payee-assigned account number, the amount and scheduled date of the payment, and the payee ID number from the Bill Payment "Payment History" Screen.

You will incur stop-payment charges as disclosed in the current printed Miscellaneous Fee Schedule.

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